After the whole Samsung Note 7 ordeal, it is no doubt that Samsung is eager to put this whole Note 7 situation behind them as quickly as possible. In fact, the company apparently can’t stop bringing up the Galaxy S8, even though that device is still not going to be ready for a few months over the horizon.
But after the exploding smartphone grief, Samsung is currently on the apology tour part. They have issued an open letter to customers both on their site and on full-page ads in several major US newspapers, including The New York Times, The Washington Post and The Wall Street Journal.
The message appearing on Samsung’s site is addressed to its “valued customers.” While it doesn’t quite address any of the recent concerns around the recall of around 2.8 million top-loading washing machines, it does however touch on the company’s plans to “do better,” moving forward, and mentions of including a continued investigation into precisely what caused dozens of devices to result in such a malfunction.
“Samsung has a long heritage of innovation and we have shown that we can and will learn from our mistakes,” the company wrote. “While we are always looking to innovate and create the next generation of great consumer technology, safety will remain our top priority. We will invest to better serve your needs through enhanced customer care and quality assurance.”
The letter put up on Samsung’s site is addressed directly to European consumers. Different wings within the company have been looking into various actions on how to take the remaining Galaxy Note devices still in the wild out of commission, and from cutting off access to some cell towers in New Zealand to a software update that won’t let units charge past 60-percent.
Many Galaxy Note 7 users lost valuable information on their phones, including family photos, contacts, and personal information after the phones exploded.